There's nothing you haven't read before here. And it will probably change.
Freemium is everyone's new favorite business model and for good reason. With freemium you allow anyone to use your product for free, albeit with limitations, and you lift these restrictions as consumers agree to pay more than nothing for the service you are providing. It's interesting that this works, and what's more interesting about this is that freemium is the exact same business model we all made a ton of fun of during the .com days as completely non-functional. In interested in why is it that this time around freemium isn't just not suicidal pricing plan, but in fact, is the preferred way, in many cases, to deliver your services to your customers.
At its heart, the freemium plan is a simple
price discrimination plan where you drastically lower the admission price for the service while charging substantially higher costs for other additional benefits. Think admissions to fun parks, and then additional charges for the tickets to rides. Some consumers (parents) would only be willing to pay the lower fees associated with getting into the park, whereas other consumers (kids) are willing to pay the much high cost for taking a lot of rides. Price discriminating plans like the freemium model allow the service vendor to collect money from both demographics in a natural way that doesn't rely on bizarre restrictions and satisifies each group (on the margin) exactly as much as they end up paying. It's a much more efficient way to run a business.
But what happens when the admissions price is free? That's where some of the problems leading to .com nonsense started. Becauase as
Josh Kopelman from
First Round reminds us in his pricing post, the linearity in the demand curve simply doesn't exist as you get closer to free. In fact, I'll take this further and say that as the price approaches zero you'll get near infinite demand (there's always some frictional costs that you would have to pay someone to avoid). Fantastic right? Well, lotsa sites thought so but you're left with the problem of figuring out how to afford delivering your fantastic service to the masses. That's where we start looking for even more fantastic features for our service that some people (the vast minority) might be ready to pay for.
People will pay for these services too. Converstion rates can be
as high as 3%. This can add up to some serious money over time, with very little staffing. Build your product correctly and these incoming streams essentially become annuities that you can use to fund further growth. You might really be able to limit your need for external investments. Sure worked for
37signals.
So what went wrong then, and why can this model work now? I'm pretty sure that the solution to this has to do with network effects. In Web 1.0 (are we really calling it that), users' experiences were pretty much silos, so users that aren't paying just put a drag on your system, costing you tons of money. Now when you don't have commodity choices for delivering your webservice you can get into a lot of trouble and hosting fees can kill you. Certainaly the cheapening of bandwidth and server costs post .com crash helps with these issues, but that only gets you so far. Hit sites still pay tons of money to deliver their services to their users. So what else changed?
I'm guessing that the addition of social and community components to online services have raised the prices the paying are willing to pay in order to use these services (or increased the number of users willing to pay at a given rate -- same difference). In fact, with social components, each new user to the system creates additional value for the users already on board. That's not to say that all communal services can make a mint. If your network effects are restricted by grouping functions and other logical barriers that limit users ability to interact with your other users, then you've contructed mega-silos that contrain incremental value building into buckets.Salesforce.com doesn't really let you stay a user after the first month (free CRM doesn't really offer the functionality of the Salesforce.com platform).
So what types of services should look at this pricing model? Social networks are the obvious candidate. Tools that produce propriatary formats are great for this too, as it gets easier to use these tools are more people adopt them. But a lot of web sites get good traction, but won't reach phenomemal, or scalable, growth using this technique because they product simply doesn't map well to the pricing model.
Services likely do to well with this model:
LinkedIn,
Facebook,
AIRServices likely not to scale with this model:
Pownce,
37SignalsLabels: half assed thoughts